Issue
- Laundry stays damp after drying
- Tumble dryer does not heat up
- Drying results are poor
Applies to
- Vented dryer
- Condenser dryer
- Heat pump dryer
Resolution
Tumble dryers fitted with a heat pump give very gentle and energy-efficient drying at low temperatures, but the drying time will be longer.
This is normal and not a malfunction in any way.
On these appliances, it may seem that the appliance is not heating for an extended period of time at the start of a drying cycle. This is because all the heat pump’s energy is used to heat and evaporate water/moisture in the clothing. Let the appliance run through the selected cycle until the desired drying results have been achieved according to the chosen cycle and options.
Opening the door during a cycle to check on the clothing will extend the cycle by at least half an hour each time the door is opened. This is because the heat pump takes a long time to reach the maximum working temperature in the heating system.
1. Choose the right drying programme.
Make sure that the respective type of washing and the care symbols on the label of the laundry comply with the drying program.
You will find help in the program overview in the user manual.
Download the user manual.
2. For programmes that are humidity-controlled, such as "Cotton Cupboard Dry", select a higher level of dryness, such as Extra Dry.
Refer to the article: Cleaning tumble dryer filters and condenser
7. Do not exceed the maximum load size.
Note: The indication of loading quantity always refers to the weight of the dry laundry.
8. Ensure a room temperature higher than +5°C and lower than +35°C.
The optimal room temperature to achieve the best drying results is between 19°-24°C.
If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.
