Issue
- Leakage under the washing machine
- The seal is leaking
- The hinge is damaged
- Water or moisture underneath the washing machine
Applies to
- Washing machine
- washer dryer
Resolution
1. Leaks from the inlet hose. Turn off the water supply and check the following:
- Check the inlet hose 'O' ring seal for signs of damage or if this is missing.
- Check if the pipe connection is screwed on and tightened properly (tighten by hand only).
- Check if the leak is coming from the tap itself.
- Check the water supply connection to the inlet hose of the machine.
2. Do not exceed the maximum load. Refer to the user manual supplied with your appliance
- Check whether any laundry is caught between the door seal and door glass.
- Check and remove if there are too many laundries in the machine (overload).
3. Make sure you are not using too much detergent
When a lot of detergents are used and a lot of foam is produced, the water level system can get blocked by foam
4. Make sure the door seal is not leaking water
The problem may be caused by the machine's door seal leaking. Verify it by opening the door and examining the door seal.
The seal should not be damaged, cracked or have holes. If the door seal is faulty, it must be replaced by a service engineer. Do not use the machine until it has been repaired
